Política de envío
Merino Protect Logistics Policy
Thank you for choosing Merino Protect. We hope you enjoy a satisfying shopping experience with us. Now, let's delve into our shipping policy, specially crafted for our loyal fans.
A. Order Processing Time
We aim to process and ship your order within 1-3 days after placement, excluding weekends and public holidays.
B. Shipping Address Confirmation
Orders will be shipped to the shipping address you provide, not your billing address. Please double-check your shipping address before completing your order. Once your order is shipped, it cannot be modified or canceled.
C. Shipping Time
Please be aware that due to our diverse warehouse locations, including facilities in the USA, Amazon warehouses, and factory storages, the logistics timing for your order may vary, even within the same order. Shipping durations vary depending on the product purchased and the originating warehouse, typically ranging from 7 to 14 days. The specific shipping time will depend on your delivery address. For updates on your order's shipping status, you’re welcome to visit our "Order Tracking" page.
D. Delivery Issues
Should you encounter any issues during delivery, such as delays or lost packages, do not hesitate to reach out to our customer support team at support@merinoprotect.com. We are here to assist you promptly and resolve any concerns.
E. Returns and Exchanges
For information on returns and exchanges, please refer to our return policy.
F. Available Countries
We proudly ship to the following countries: United States, Canada, United Kingdom, France, Italy, Spain, Netherlands, Sweden, Belgium, Czech Republic, Norway, Australia, Japan, Korea, Luxembourg, and Portugal.
G. Shipping Fee Policy
Shipping fees are calculated at checkout based on your location. We may offer promotions or free delivery for orders over $50. Due to their remote geographical locations or island characteristics, some areas may experience slower and less reliable postal and logistics services. Therefore, shipping and logistics to these areas may involve additional costs or service restrictions.
H. Shipping Fees by Region
United States
Flat Rate: $5
Inaccessible areas: AA, AE, AP, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, Marshall Islands.
Remote areas ($15 charge): Puerto Rico, Hawaii, Alaska.
Canada
Flat Rate: $5
Remote areas ($10 charge): Nunavut, Yukon Territory, Northwest Territories.
United Kingdom
Flat Rate: $5
Remote areas ($10 charge): Northern Ireland.
Inaccessible areas: Scottish Highlands and Islands, Hebrides, Orkney Islands, Shetland Islands, Isle of Man, Isle of Scilly, Anguilla, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Gibraltar, Montserrat, Pitcairn Islands, St Helena, Channel Islands, Jersey, Guernsey, Alderney, Sark, Herm, BFPO.
Germany
Flat Rate: $5
Inaccessible areas: Sylt, Amrum, Föhr, Baltrum, Norderney, Heligoland, Langeoog, Spiekeroog, Wangerooge, Pellworm, North Frisian Islands, Rügen, Usedom, Fehmarn, Poel, Hiddensee, Insel Hiddensee, Busingen.
France
Flat Rate: $5
Inaccessible areas: French Guiana, Martinique, Guadeloupe, Réunion, French Polynesia, New Caledonia, Vanuatu, Saint Martin, Saint Barthélemy, French Southern and Antarctic Lands, Saint Pierre and Miquelon, Mayotte, Wallis and Futuna, Clipperton Island, Corsica.
Italy
Flat Rate: $5
Inaccessible areas: Abruzzo, Calabria, Campania, Basilicata, Emilia-Romagna, Friuli-Venezia Giulia, Lazio, Liguria, Lombardy, Marche, Molise, Piedmont, Puglia, Tuscany, Trentino-Alto Adige, Umbria, Valle d’Aosta, Veneto, Sardinia, Sicily, Elba, Tuscany Veneto Islands, Tuscany Smaller Islands, Aeolian Islands, Egadi Islands, Tremiti Islands, Lampedusa, Pantelleria, Ustica, Capraia Island.
Spain
Flat Rate: $5
Inaccessible areas: Balearic Islands, Canary Islands, Ceuta, Melilla, Gran Canaria, Las Palmas, Santa Cruz de Tenerife.
The Netherlands
Flat Rate: $5
Inaccessible areas: Wadden Islands, Texel, Vlieland, Terschelling, Ameland, Schiermonnikoog.
Sweden
Flat Rate: $5
Inaccessible areas: Gotland, Öland, Stockholm Archipelago, West Coast Archipelago, Kalmar Strait Islands.
Belgium
Flat Rate: $5
The Czech Republic
Flat Rate: $5
Norway
Flat Rate: $5
Inaccessible areas: Lofoten Islands, Vesterålen Islands, Svalbard Archipelago, Jan Mayen, Bergen Islands.
Australia
Flat Rate: $5
Inaccessible areas: Western Australia, WA Far Country, Perth, WA Near Country, QLD Far Country, Norfolk Island, Christmas Island, Cocos Islands, Australian Antarctic Territory.
Japan
Flat Rate: $5
Remote areas ($17 charge): Okinawa.
South Korea
Flat Rate: $3
Remote areas ($5 charge): Jeju Island.
Luxembourg
Flat Rate: $5
Portugal
Flat Rate: $5
The date this information was last updated:
April 1, 2024
Please note that Merino Protect reserves the right to interpret this information. We’ll update our shipping rates in response to changes in the transportation market. If you have any further questions, feel free to reach out to our official customer service at support@merinoprotect.com. We’re here to help and ensure your experience with us is seamless and enjoyable.