Of course. We understand that you may have questions or find it troublesome to create an account, but if you are still willing to choose us for your purchase, there are many benefits to ordering with your own account. Including some coupon issuance and activity tips, you will get the information first.

Just pop up your account page. You can change your information in the Personal Details section.

We frequently have new arrivals, sales, and holiday promotions. You can subscribe to our newsletter for the latest updates or check our Limited Time Offers page to participate in current deals.

Sorry, if what you really want is old out. You can contact our official customer service to check whether there is the latest inventory update. However, generally out-of-stock products are out of stock.

Please be assured that during the checkout step, if you use the default information to place an order directly, both addresses will be displayed on your order page. If you need to change but do not want to do it yourself, you can make a note when placing the order. We ship to the shipping address by default.

Absolutely, so long as we haven't shipped it yet, prior to shipping we can make any required changes to addresses or the items very simply and quickly.
Once we have shipped it is not possible to change the order and instead you would need to go through the returns / exchange process. If you need to change your order do contact us as soon as you can.

We are very sorry, due to policy regulations, our discount codes and welfare activities cannot be enjoyed at the same time. That is, coupons cannot be used in combination. If you encounter problems, we will be happy to help you solve them. Please register and contact us.

Order confirmation emails are sent immediately after you place your order. Please check your spam folder.
Shipping confirmation emails are sent within 1day after your order is shipped, unless it includes free items (tracking may be delayed).
If you still haven’t received it after checking your spam folder, please contact us and we’ll resend it.

Shipping is free on orders over $50. For orders under $50, shipping fees vary depending on the country and region. Please refer to our Shipping Policy page for more details.

Assuming everything goes as it should, your order will leave our warehouse within 1-3 business days. A business day is Monday through Friday, excluding holidays.

Shipping times vary depending on the destination, but orders typically arrive within 7-14 days, barring any unforeseen shipping delays. For more details, please refer to our Shipping Policy.

Once your order has been shipped, we’ll send you an email with your tracking number. Alternately, if you ordered while signed in with an account you can find the shipment and tracking information in your order history.Additionally, you can check the status on our Tracking Page.

We are very sorry, but we do not support this type of address for the time being. For more information on purchasing region restrictions, please visit our shipping page.

We believe in the quality of our products and offer a 6-month warranty. For customers who register their purchase, the warranty can be extended for an additional year. If any issues arise with the product's quality, we will take responsibility and provide a solution. For more details, please visit our Warranty Page.

The best place to start your warranty request is by filling out the form on our warranty page. It’s one of our longer forms, but the more detail we have, the quicker we can help get it sorted.

We want you to be completely satisfied with your purchase. If you are not, you can return or exchange most items within 30 days of receiving them. To start a return or exchange, please visit our Returns Page for detailed instructions. Items must be in their original condition and packaging to qualify for a return or exchange.

To initiate a return, please visit our Returns Page, where you will find all the necessary information to guide you through the process. If you need further assistance or have any questions, don’t hesitate to reach out to our customer support team. We are here to help!

For returns that are not due to product defects or errors on our part, the customer is responsible for the return shipping costs. However, if an exchange is necessary, Merino Protect will cover the shipping costs for sending the replacement item.

Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more than 3-5 business days.

To keep your merino wool garments in the best condition, we recommend hand washing or using a delicate cycle with cold water. Always use a mild detergent designed for wool and avoid fabric softeners. Lay flat to dry to maintain the shape of the garment. For more details, visit our Care Page.

Yes, merino wool can be machine washed on a delicate or wool cycle using cold water. We recommend placing your garments in a mesh laundry bag to protect them during washing. Always refer to the care label for specific instructions.

Merino wool is naturally elastic and should not lose its shape if cared for properly. However, exposure to high temperatures, such as washing with hot water or using a high-heat dryer, can cause shrinkage. To prevent this, always follow the care instructions on the label and refer to our Care page for specific guidelines to maintain the longevity.

Our Merino wool is ethically sourced from Australia, known for producing the highest quality Merino wool in the world. The wool we use is carefully selected for its softness, durability, and sustainability.

No, our Merino wool is ethically sourced from farms that follow strict animal welfare standards. The wool is carefully sheared by trained professionals, ensuring no harm to the sheep, and no skin or tails are cut during the process.

Merino Protect’s Merino wool is proudly certified by Woolmark, the global authority on Merino wool. Woolmark has high standards, ensuring that the quality of the wool fibers is maintained from raw fleece to processed yarn and finished garments. The Merino wool we use is ethically grown in Australia.

Our Merino wool is certified by the Responsible Wool Standard (RWS), which ensures the wool is ethically sourced, animal welfare standards are met, and the environmental impact is minimized. We are committed to sourcing wool from farms that adhere to sustainable practices.