Merino Protect Logistics Policy


Thank you for choosing Merino Protect. We hope you enjoy a satisfying shopping experience with us. Now, let's delve into our shipping policy, specially crafted for our loyal fans.

A. Order Processing Time

We aim to process and ship your order within 1-2 days after placement, excluding weekends and public holidays.

 

B. Shipping Time

Please be aware that due to our diverse warehouse locations, including facilities in the USA, Amazon warehouses, and factory storages, the logistics timing for your order may vary, even within the same order. Depending on the product purchased and the originating warehouse, shipping durations can range from 5 to 7 days at the minimum to 10 to 12 days at the maximum. The specific shipping time will depend on your delivery address. For updates on your order's shipping status, you’re welcome to visit our "Order Tracking" page.

 

C. Delivery Issues

Should you encounter any issues during delivery, such as delays or lost packages, do not hesitate to reach out to our customer support team at support@merinoprotect.com. We are here to assist you promptly and resolve any concerns.

 

D. Returns and Exchanges

For information on returns and exchanges, please refer to our return policy.

 

E. Available Countries

We proudly ship to the following countries: United States, Canada, United Kingdom, France, Italy, Spain, Netherlands, Sweden, Belgium, Czech Republic, Norway, Australia, Japan, and Korea.


F. Shipping Fee Policy

Shipping fees are calculated at checkout based on your location. We may offer promotions or free delivery for orders over $50.(Excluding free sock offer)
Due to their remote geographical locations or island characteristics, some areas may experience slower and less reliable postal and logistics services. Therefore, shipping and logistics to these areas may involve additional costs or service restrictions.

Flat Rate: 5$
Remote areas ($15 charge) : Puerto Rico, Hawaii, Alaska.
Inaccessible areas: AA, AE, AP, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, Marshall Islands.

Flat Rate: 5$
Remote areas ($10 charge): Nunavut, Yukon Territory, Northwest Territories.

Flat Rate: 5$
Remote areas  ($10 charge): Northern Ireland.
Inaccessible areas: Scottish Highlands and Islands, Hebrides, Orkney Islands, Shetland Islands, Isle of Man,  Isle of Scilly, Anguilla, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Gibraltar , Montserrat,  Pitcairn Islands, St Helena, Channel Islands, Jersey,  Guernsey, Alderney, Sark, Herm , BFPO.

Flat Rate: 5$
Inaccessible areas: Sylt, Amrum, Föhr, Baltrum, Norderney, Heligoland, Langeoog, Spiekeroog, Wangerooge, Pellworm, North Frisian Islands, Rügen, Usedom, Fehmarn, Poel, Hiddensee,  Insel Hiddensee,  Busingen.

Flat Rate: 5$
Inaccessible areas: French Guiana, Martinique, Guadeloupe, Réunion, French Polynesia, New Caledonia, Vanuatu, Saint Martin, Saint Barthélemy, French Southern and Antarctic Lands,  Saint Pierre and Miquelon, Mayotte,  Wallis and Futuna, Clipperton Island, Corsica.

Flat Rate: 5$
Inaccessible areas: Abruzzo - remote areas, Calabria - remote areas, Campania - remote areas,  Basilicata-remote areas,  Emilia-Romagna-remote areas, Friuli-Venezia Giulia-remote areas, Lazio-remote areas,  Liguria-remote areas,  Lombardy-remote areas,  Marche-remote areas, Molise-remote areas,  Piedmont-remote areas,  Puglia-remote areas, Tuscany-remote areas, Trentino-Alto Adige -remote areas, Umbria-remote areas,  Valle d’Aosta-remote areas, Veneto-remote areas, Sardinia, Sicily, Elba, Tuscany Veneto Islands, Tuscany Smaller Islands, Aeolian Islands, Egadi Islands,  Tremiti Islands, Lampedusa, Pantelleria, Ustica, Capraia Island.

Flat Rate: 5$
Inaccessible areas: Balearic Islands, Canary Islands, Ceuta and Melilla, Gran Canaria, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife.

Flat Rate: 5$
Inaccessible areas: Wadden Islands, Texel, Vlieland, Terschelling, Ameland, Schiermonnikoog.

Flat Rate: 5$
Inaccessible areas: Gotland, Öland, Stockholm Archipelago, West Coast Archipelago, Kalmar Strait Islands.

Flat Rate: 5$

Flat Rate: 5$

Flat Rate: 5$
Inaccessible areas: Lofoten Islands, Vesterålen Islands, Svalbard Archipelago, Jan Mayen, Bergen Islands.

Flat Rate: 5$
Inaccessible areas: Western Australia, WA Far Country, Perth, WA Near Country, QLD Far Country, Norfolk Island, Christmas Island, Cocos Islands, Australian Antarctic Territory.

Flat Rate: 5$
Remote areas  ($17 charge): Okinawa.

Flat Rate: 3$
Remote areas ($5 charge):  Jeju Island.

The date this information was last updated

【 April 1, 2024 】

Please note that Merino Protect reserves the right to interpret this information. We'll update our shipping rates in response to changes in the transportation market. If you have any further questions, feel free to reach out to our official customer service at support@merinoprotect.com. We’re here to help and ensure your experience with us is seamless and enjoyable.