Have a question? You may find your answer here.

I need help ordering or this website

Of course. We understand that you may have questions or find it troublesome to create an account, but if you are still willing to choose us for your purchase, there are many benefits to ordering with your own account. Including some coupon issuance and activity tips, you will get the information first.

Just pop up your account page. You can change your information in the Personal Details section.

Sorry, if what you really want is sold out. You can contact our official customer service to check whether there is the latest inventory update. However, generally out-of-stock products are out of stock.

We are very sorry, due to policy regulations, our discount codes and welfare activities cannot be enjoyed at the same time. That is, coupons cannot be used in combination. If you encounter problems, we will be happy to help you solve them. Please register and contact us.

Please be assured that during the checkout step, if you use the default information to place an order directly, both addresses will be displayed on your order page. If you need to change but do not want to do it yourself, you can make a note when placing the order. We ship to the shipping address by default.

How do I pick the right size?How do I pick the right size?

Our most common fit is called the regular slim fit. But it’s not a tight-fitting sports style. It is suitable for casual activities and outdoor wear. We recommend that if you want the best fit, you refer to our size chart page yourself.

How do I clean and care for my wool products?

As with all clothing, the first step is to be sure to check the care label of each item of clothing for specific instructions. Secondly, if you need more care instructions for Merino protect products please visit our wool care page.

I have a shipping or delivery issue

Under normal circumstances, we will process your order within 24 hours of receiving your order. Working days are Monday to Friday, excluding holidays.

In most areas, free shipping is available for orders over $50. For cost details for express delivery or other options, please visit our shipping page.

Our orders are shipped to a warehouse based on your location and the products purchased. Generally, it takes 10-12 working days at the longest and 5-7 days at the shortest. More details on shipping times can be found on our shipping page.

We are very sorry, but we do not support this type of address for the time being. For more information on purchasing region restrictions, please visit our shipping page.

Once your order has shipped, you can find shipping and tracking information on our Order Tracking Number page.

Why does my product or product packaging look different? Is this a fake?

First of all, we promise that the products sold on our website are all qualified products of our Merino Protect brand. However, as for the products themselves, due to differences in the production time of a small number of products and our improvement work, there may be differences between the same products. difference. If you feel that there is a batch problem with the item you received, please feel free to contact us and we will be more than happy to replace it for you.

Secondly, regarding logistics packaging, there will be differences due to different warehouses and manual packaging and delivery. If you find any damage or stains when you receive the package, you can also contact us and we will solve the problem for you.

I have a question about a return or warranty

 It’s very simple, you can go to our returns and exchanges page. This page should contain all the information you need, but if you need any further assistance please contact us.

We promise to provide customers with a 6-month free warranty, and we will be responsible for the quality of our products. Head to our Returns and Exchanges page to find all policy information.

The best way to start a warranty request is to fill out the form on our warranty page. Although the content of the form will take some time, the more information we have, the faster we can help you process it.

I'd like to make suggestions!

We welcome feedback from our customers about our products and we look forward to hearing from you. Complete the form above to send us information.

Privacy Policy

For your security, our website accepts payments through our secure servers as a way to protect your information.

For your privacy, we do not share information or email addresses obtained through our website. We only use internally provided email addresses to contact and deliver information to customers directly related to current orders and newsletters (if subscribed). Please see our Privacy Policy page for our complete privacy policy and other issues.

If you have any further questions, feel free to reach out to our official customer service at support@merinoprotect.com